| Services | Main CategoryFinance, Income, Business | This CategoryBanking Services |
Financial Ombudsman Service (FOS)
Address
GPO Box 3, Melbourne, 3001 Australia
Telephone
1300 78 08 08
Fax
(03) 9613 6399
Email
Website
Hours
Mon - Fri 9am - 5pm AEST
Eligibility
Consumers and some small businesses unable to resolve a dispute directly with their financial services provider. Membership of FOS is open to any financial services provider carrying on business in Australia
Fees
Services are free to consumers
Comment
On 1 July 2008, the Banking and Financial Services Ombudsman (BFSO), Financial Industry Complaints Service (FICS) and Insurance Ombudsman Service (IOS) merged to form the national Financial Ombudsman Service (FOS). FOS dispute resolution services are free to consumers
Services
- Resolution of disputes between consumers, including some small businesses, and participating financial services providers - including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts
