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Telecommunications Industry Ombudsman (TIO)
Address
Level 3, 595 Collins St, Melbourne, Victoria 3000 Australia
Telephone
1800 062 058
TTY 1800 675 692
1800 630 614
TTY 1800 675 692
1800 630 614
Email
Website
Postal Address
PO Box 276, Collins St West, Melbourne, Victoria 8007 Australia
Hours
Mon - Fri 9am - 5pm (EST)
Eligibility
Before contacting the TIO callers should try and resolve the issue with their telecommunications company. If this does not work, then contact the TIO.
Comment
The TIO helps consumers and companies work together to resolve complaints. If a complaint cannot be resolved by an informal process, formal investigations are held and decisions are made that providers must act upon.
Services
- The TIO can investigate complaints about contracts, billing
- problems with mobile subscription message services, delays in connecting services and repairing faults, debt collection activities, transfers
