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Families SA
Address
Head Office: Level 7, EDS Centre, 108 North Tce, Adelaide, SA 5000 Australia
Telephone
8226 7000 (general enquiries); 8226 6735 (customer information line)
Fax
8413 9003
Email
Website
Postal Address
GPO Box 292, Adelaide, SA 5001 Australia
- The following centres are open Mon - Fri 8.45am - 5pm unless indicated otherwise
- METROPOLITAN
- Aberfoyle Park - Shop 15, Hub Shopping Centre, Hub Dr, Aberfoyle Park 5159
- Tel. 8374 6111. Financial support: 8374 6135 Fax 8374 6100
- Adelaide - 219 Morphett St, Adelaide 5000
- Tel. 8304 0120
- Fax 8304 0155
- Elizabeth - 18 Langford Dr, Elizabeth 5112
- Tel. Social work and administration: 8207 9000. Financial support: 8207 9007
- Fax 8207 9030
- Enfield - 350 Main North Rd, Blair Athol 5084
- Tel. 8407 4999
- Fax 8269 8300
- Gawler - Shop 9, Northern Market Shopping Centre, Cnr Murray St and Cowan St, Gawler 5118
- Tel. 8521 4444
- Fax 8521 4466
- Provides outreach services at Virginia Institute, Old Port Wakefield Road, Virginia, Fri 10am - 3pm
- Marion - 233 Sturt Rd, Sturt 5047
- Tel. 8298 0800
- Fax 8298 0801
- Modbury - 995 North East Rd, Modbury 5092
- Tel. 8407 4999
- Fax 8407 4900
- Noarlunga - 5 Alexander Kelly Dr, Noarlunga Centre 5168
- Tel. 8207 3000
- Fax 8207 3099
- Salisbury - 16-18 Ann St, Salisbury 5108
- Tel. 8209 4910
- Fax 8209 4999
- Woodville - 824-826 Port Rd, Woodville 5011
- Tel. Social work and administration: 8406 2777. Financial support: 8406 2700
- Fax 8347 2424
- COUNTRY
- Ceduna - O'Loughlin Tce, Ceduna 5690
- Tel. 8626 2444, 1800 330 032
- Fax 8625 2987
- Coober Pedy - Hutchison St, Coober Pedy 5723
- Tel. 8672 4555, 1800 032 205
- Fax 8672 4544
- Kadina - 10 Digby St, Kadina 5554
- Tel. 1800 804 550, 8828 0400
- Fax 8828 0444
- Hours: Mon, Wed, Fri 8.45am - 12.30pm; 1.15pm - 5pm
- Kangaroo Island - services provided from Noarlunga District Centre, tel. 8553 4231
- Mount Barker - 23 Mann St, Mount Barker 5251
- Tel. 7424 7888
- Fax 7424 7810
- Mount Gambier - 9 Elizabeth St, Mount Gambier 5290
- Tel. 8735 1700, 1800 800 747
- Fax 8735 1733
- Outreach provided fortnightly at Millicent, Wed and Naracoorte, Tues
- Murray Bridge - 1-5 Seventh St, Murray Bridge 5253
- Tel. 8535 6200, 1800 330 042
- Fax 8535 6222
- Port Augusta - 5 El Alamein Rd, Port Augusta 5700
- Tel. 8648 5060, 1800 100 118
- Fax 8648 5061
- Port Lincoln - 71 Tasman Tce, Port Lincoln 5606
- Tel. 8688 3344, 1800 018 331
- Fax 8688 3355
- Port Pirie - 75 Gertrude St, Port Pirie 5540
- Tel. 8638 4311, 1800 804 550
- Fax 8638 4319
- Riverland - 14 Kay Ave, Berri 5343
- Tel. 8595 2400, 1800 800 195
- Fax 8595 2411
- Victor Harbor - 3/10 Crozier Rd, Victor Harbor 5211
- Tel. 8552 2011
- Fax 8552 5304
- Hours: 8.45am - 12.30pm; 1.30pm to 5pm
- Whyalla - 163 Nicolson Ave, Whyalla Norrie 5608
- Tel. 8648 8880, 1800 245 242
- Fax 8648 8899
Parent Body
Department for Families and Communities
Contact
Local Families SA centres for services, or tel. 8226 6735 for general information
Hours
Mon - Fri 9am - 5pm
Eligibility
Families SA assists young people who offend or are at risk of harm; families and children at risk; people at risk of poverty; Aboriginal people; vulnerable adults in the community
Access
For wheelchairs, including toilets
Comment
The majority of services are available through Families SA centres located throughout the metropolitan area and in major country centres
Adoption services - Adoption & Family Information Service
Crisis Response & Child Abuse Service - comprises Child Abuse Report Line and Crisis Care
Refugee Program - 300 Richmond Rd, Netley, tel. 8226 4901
CHILDREN IN NEED OF CARE
In South Australia, the Childrens Protection Act 1993 mandates Families SA with the responsibility for the care and protection of children and young people where there are concerns about their safety, welfare and well being.
There is a legal obligation on people who provide health, welfare, educational, child care or residential services for children to notify Families SA if they have reasonable grounds to suspect that a child is at risk of abuse or neglect. Families SA can provide information about training in Child Safe Environments - Reporting Child Abuse and Neglect (formerly Mandated Notification Training) for people who are mandated to report abuse and neglect of children under the Children's Protection Act. For more information contact Families SA, tel. 8226 6735
Services
- DISTRICT OFFICE SERVICES
- The following services can be obtained by contacting local Families SA centres - see above
- Family & Personal Services - Families SA provides a wide range of services to promote the welfare of families and the well-being of individuals in the community. These include:
- Intake & Assessment Team - a crisis intervention, assessment and first contact team, working with individuals and families in crisis to ensure the earliest resolution, referral, or appropriate transfer within Families SA. Handles all initial child protection notifications and short term crisis assistance to victims of domestic violence
- Referral to foster care or other alternative care options for children and young people who cannot remain at home
- Child & Family Team - for children aged to 12 years and their families. Covers children under long term guardianship, follow-up of child protection cases and court work on existing child protection cases
- Adolescent & Family Teams/Long Term Teams - offer assessment and referral services for young people aged 12-18 years. Services are provided for vulnerable young people at risk of harm to themselves and others, young people who offend, and young people under the guardianship of the Minister
- Anti-Poverty Services
- Financial counselling - information, advice and assistance to clients in financial difficulty, talks to community groups, help with community projects and courses in personal money management
- Emergency financial assistance - available to families and individuals who are unable to provide or obtain basic necessities due to exceptional circumstances
- Children's payments - when it is necessary for a child to live apart from their natural parents for reasons of safety and well-being, Families SA may contribute financially to provide a stable environment
- Concessions - a variety of concession schemes assist people in financial hardship:
- - electricity concessions are available to pensioners and social security beneficiaries
- - funeral assistance may be given towards burial of people who had limited financial resources, or to relations who may be unable to meet the expense
- - remissions on council rates, water and sewerage rates and emergency services levy are available to some pensioners, low income earners, Seniors Card holders and beneficiaries
- - transport concession cards are available to people receiving unemployment, sickness or special benefits and their dependent spouses
- - state concession cards are available in some circumstances to people who are not eligible for a pension. These are income tested
- Seniors Card, tel. 1800 307 758, www.seniorscard.com.au - available to people aged 60 years and over who are permanent residents of South Australia and are not working more than 20 paid hours per week. Entitle holders to Government concessions as well as discounts on products and services provided by retailers and service providers who support the program. Application forms are available at all Australia Post outlets
- Information and resources - www.dfc.sa.gov.au/financial
