| Services | Main CategoryMaterial & Practical Needs | This CategoryDisability Aids |
Telstra Disability Enquiry Hotline(formerly Telstra Disability Equipment Centre)
Telephone
1800 068 424
TTY 1800 808 981
TTY 1800 808 981
Fax
1800 814 777
Email
Website
Eligibility
Telstra customers with a disability that results in them being unable to use a standard telephone (or who have a person with such a disability in their household) may be eligible for specialised equipment and/or services.
All items, with the exception of TTY and Cochlear Implant Telephone Adaptors can be ordered by calling the Disability Enquiry Hotline. Applicants for TTY and/or Cochlear Implant Telephone Adaptors are required to complete an application form which is available by calling the Disability Enquiry Hotline. The application specifying the nature and degree of the disability must be completed and signed by an appropriately qualified health professional such as a doctor, audiologist, audiometrist, speech pathologist, physiotherapist, opthalmologist or optometrist.
All items, with the exception of TTY and Cochlear Implant Telephone Adaptors can be ordered by calling the Disability Enquiry Hotline. Applicants for TTY and/or Cochlear Implant Telephone Adaptors are required to complete an application form which is available by calling the Disability Enquiry Hotline. The application specifying the nature and degree of the disability must be completed and signed by an appropriately qualified health professional such as a doctor, audiologist, audiometrist, speech pathologist, physiotherapist, opthalmologist or optometrist.
Fees
May apply for some of the equipment and services available
Comment
Telstra, as the national Universal Service Provider, has an obligation to supply customer equipment to enable people with disabilities to access the Standard Telephone Service. Telstra's Disability Equipment Program offers a range of customer equipment for use by people with disabilities
Services
- Volume control telephone - amplifies the incoming caller's voice
- Extension ringer - assists the user to hear the telephone ring
- Visual alarm unit - for people with hearing impairment
- Holdaphone - provides hands-free operation for people who have difficulty holding the handset
- Modified payphones, including multi-access payphones and teletypewriter payphones - located at various sites in the city and suburbs
- Braille and large print billing services
- TTY emergency service - information regarding this service
- Big Button Multipurpose Telephone
- - handsfree
- - voice aid, amplifies voice of person making call
- - big buttons
- - adjustable volume control to amplify incoming speech
- Exemptions from cost of Call Connect services - for people unable to dial
- Telebrailler - a TTY for the sight and hearing impaired
- Uniphone TTY
- Superprint TTY
- Additional telephone socket - for persons who experience difficulty with mobility
- Cordless phone - for persons who experience difficulty with mobility
- Cochlear Implant Telephone Adaptor
