A free service to assist people to maintain and improve their standard of living by:, Providing them with expert financial information, Increasing their confidence regarding financial issues, Helping them to understand their financial affairs and the options available to them, Alerting them to the levels of risk associated with the different financial products, Helping people to maximize their overall retirement income, FIS officers are NOT financial planners. They do not give or sell advice or investment products. They are not able to recommend any particular type of investment, tell people how to invest their money or decide on the exact amount a person will be paid by Centrelink or Department of Veterans' Affairs., FIS can answer questions by phone, mail or personal interview